Exercise NO: 5

                Balanced scorecard measures for four perspectives Part of the process for developing a balanced scorecard is to identify one or more

                Balanced scorecard measures for four perspectives

Part of the process for developing a balanced scorecard is to identify one or more measures for each perspective.

 

Required

Categorise each of the following potential balanced scorecard measures according to the following perspectives:

 

F     Financial

C    Customer

I      Internal business process

L     Learning and growth

(a)       Percentage of customer orders delivered on time

(b)       Ratio of research and development cost to number of new products developed

(c)        Economic value added (EVA)

(d)       Number of hours of employee training

(e)        Direct labour price variance

(f)        Market share

(g)       Percentage of customer orders delivered without error

(h)       Days in accounts receivables

(i)        Throughput time

(j)        Direct materials efficiency variance

(k)       Asset turnover

(l)        Employee retention rate

(m)      Percentage of bad debts collected

(n)       Customer satisfaction ratings

(o)       Number of degrees and certificates held per employee or department

(p)       Percentage of purchase orders that are error free

0  reviews

Suggestions based on the Question and Answer that you are currently viewing

The benefits of buying with AnswerDone:

Guaranteed quality through customer reviews

Access to High-Quality Documents

Our platform features a wide range of meticulously curated documents, from solved assignments and research papers to detailed study guides. Each document is reviewed to ensure it meets our high standards, giving you access to reliable and high-quality resources.

Quick and easy check-out

Easy and Secure Transactions

We prioritize your security. Our platform uses advanced encryption technology to protect your personal and financial information. Buying with AnswerDone means you can make transactions with confidence, knowing that your data is secure

Focus on what matters

Instant Access

Once you make a purchase, you’ll have immediate access to your documents. No waiting periods or delays—just instant delivery of the resources you need to succeed.

$1.49  0x  sold
    (0)
  Add to cart