Financial and non-financial measures Managers increasingly use a mixture of financial and non-financial measures for organisational performance.
Financial and non-financial measures
Managers increasingly use a mixture of financial and non-financial measures for organisational performance.
Required
In the following list of performance measures, identify those that are financial (F) and those that are non-financial (N).
(a) Customer satisfaction ratings
(b) Market share
(c) Operating margin
(d) Return on sales
(e) Annual average purchase amount per customer
(f) Defect rate
(g) Normal spoilage
(h) Labour efficiency variance
(i) Number of new products developed annually
(j) Revenues from new products introduced this year